I have always held the assumption that a business is only as good as the first person who greets the customers. Nikia is that person. She was personable and professional every single time I frequented the clinic. She's quick to greet you with a smile coming and with a smile going. She's a great conversationalist with a beautiful spirit.
The rest of Dr. Bakari's staff are just as wonderful. I always went in with a smile and a joke because they were so receptive to it.
Dr. Bakari's is a reflection of his staff. He is one of the most personable doctor's I've had the pleasure to call "my doctor". He addressed my concerns, did a quick physical exam, ordered x-rays from Tatiana who was one of the nicest x-rays techs ever, and then thoroughly discussed them with me. Lastly, he devised a plan of action to begin PT with Linda. I can write a page about Linda alone. She was absolutely wonderful to work with, great at her job and quick to laugh.
Every visit to his office was such a wonderful experience. However, it was short because when the PT was not working so I wanted to cut it short. Dr. Bakari respected how I felt, agreed and went on to the next step which was cortisone shots. He did one round and was about to do the second three weeks later. He asked me if there was any improvement. I told him no, he immediately took off his protective garment used to give injections with an x-ray machine, and then said, "I have no ego, if what I'm doing is not working then I will refer you to a surgeon for hip replacement". I knew that is what it would come down too, but he wanted to try other avenues first which is what a good doctor does.
So many doctors have a God complex that it was refreshing to find one who did not, who made it about you and not his/her over-inflated ego. However, that's not all. The surgeon he recommended was horrible and did have a God complex. I called Dr. Bakari's office so he could recommend another surgeon, spoke to Tatianna about the awful incident, she informed Dr. Bakari and he called me himself the same night. Not only did he apologize, he assured me that he would address The offending doctor in writing. Honestly I'm sad that my time with Dr. Bakari and his staff has ended. If I could give he and his staff 10 stars I would.
Thank you all for a wonderful experience!
